SOA Performance Monitoring & Alerting

Because of the global competitive environment in which there is no room for IT problems, effective SOA performance monitoring and alerting are necessary to ensure reliable SOA operations. At the same time, SOA operations must be cost-effective.

However, in the loosely coupled SOA world, services that are components of the same process execute across heterogeneous computing resources. Unlike traditional applications, there is no single group of systems dedicated to running a SOA process to easily monitor. As a result, how can organizations know what's happening—especially if there are performance and availability issues—in their SOA?

Progress® Actional® products have a powerful yet cost-effective SOA performance monitoring and alerting solution that enables companies to operate their SOA reliably and meet SLAs:

• For monitoring, Actional's Flow Mapping™ technology auto-discovers and maps the process flow of all services in a SOA transaction end-to-end, revealing service dependencies. It provides this unprecedented visibility without the coding and manual configuration required by other solutions for end-to-end monitoring—lowering IT costs.
• For alerting on service levels, Actional provides easy-to-use wizards for creating policies that track a variety of behaviors, including response times, data throughput, and frequency of faults—on a per-transaction or an aggregate level.

When SOA performance reaches a policy-based alert threshold, Actional generates an alert and provides a flow map of the end-to-end "violating" transaction. This can be used to quickly trace back the developing problem to the system that is the root cause—to resolve the issue quickly without the hours of IT diagnostics typically required.

For additional questions on Actional solutions, please contact us.